If you need help with an order, have questions about our premium coffee machines, or need support with product use, shipping, returns, refunds, or product suitability, you can contact Caffè Solare using the details below.
Brand
Caffè Solare
contact@caffesolare.shop
Phone
+39 338 114 5800
Our Address
Caffè Solare
Via Francesco Baracca 45r
50127 Firenze (FI)
Florence, Italy
Caffè Solare is an online‑only premium coffee appliance store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer‑Support Hours
Monday–Friday, 9:00 AM–5:00 PM Central European Time or Central European Summer Time, as applicable.
We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include your order number. For damaged, defective, incomplete, or incorrect items, include clear photographs of the product, packaging, and shipping label where possible. If there is a functional issue with your espresso machine, a short video is very helpful for troubleshooting.