Contact Us
Have a question about your espresso machine, need help with an order, or looking for guidance on brewing the perfect shot? We are here to help.
contact@caffesolare.shop
Phone
+39 338 114 5800
Support hours
Monday–Friday, 9:00 AM–5:00 PM Central European Time or Central European Summer Time, as applicable. We aim to respond within 1–2 business days.
Our address
Caffè Solare
Via Francesco Baracca 45r
50127 Firenze (FI)
Florence, Italy
Caffè Solare is an online-only store. This address is not a public storefront, showroom, customer collection point, warehouse collection point, or automatic return address. Please contact us before sending any items to this address.
What we can help with
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Product information, specifications, and general suitability guidance.
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Order status, tracking, and delivery updates.
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Returns, refunds, and withdrawal requests.
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Damaged, defective, incomplete, or incorrect items.
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Product-use, care, troubleshooting, descaling, and maintenance guidance.
Before you contact us
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Check your order confirmation for tracking and delivery updates.
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Check the product page for dimensions, voltage, materials, and intended use.
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Review the Shipping Policy and Return & Refund Policy.
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Include your order number for existing orders.
Important note
Our business address is not a customer collection point, storefront, or automatic return destination. Please contact us first before sending any packages or returns.